Dundas BI is Rated Number 1 by Users and Wins an InfoTech Customer Experience Award - News and Press
Published: August 08 2019
Dundas BI is Rated #1 by Real Users for customer experience in Info-Tech Research Group’s Software Reviews Emotional Footprint Report
Toronto, Canada, August 8, 2019 - Dundas Data Visualization, Inc., a leading global provider of Business Intelligence and Data Visualization solutions, announced today that they have been awarded the position of 2019 Emotional Footprint Champion for their top place ranking in a new report conducted by Software Reviews.
Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its 2019 Emotional Footprint Awards and Report for BI Vendors in July, naming Dundas BI #1 overall for customer experience and user satisfaction and a leader in 14 of the 25 categories. Over 130 vendors were evaluated by real users of the software in Software Review’s Emotional Footprint Report for BI Vendors. The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings across 25 categories, creating a holistic, unbiased, powerful indicator of overall user feeling toward the vendor and product. Real users were asked about their experience with a software vendor – from procurement to implementation, product impact, service, and support.
“This #1 ranking for user satisfaction is especially significant, as it celebrates the enthusiasm our customers have towards our product and company,” said Troy Marchand, President, CEO and Co-founder, Dundas Data Visualization. “There’s a palpable sense of excitement, which can be felt in every interaction we have with our customers. Our team’s done a phenomenal job demonstrating how important our customer’s success is to us. There’s no better testament to our pursuit of unparalleled service than the rankings we’ve achieved – from real users no less”.
Unlike traditional software awards, these awards evaluate and rank products on their Emotional Footprint and are completely based on validated end user reviews. Awards are based on users’ attitudes towards vendors across 25 dimensions of the vendor-client relationship.
The full Business Intelligence Emotional Footprint Report is available for download and includes all rankings across all categories of customer experience.
About Info-Tech’s Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Working in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and vendor relationships. The organization assists members by providing accurate insight into the experience of purchasing and owning software through the collection of real data from real IT professionals to get an accurate and unbiased understanding of complex software purchasing decisions.
About Dundas Data Visualization, Inc. - www.dundas.com
Dundas Data Visualization is a leading, global provider of Business Intelligence (BI), Data Analytics and Data Visualization solutions. Dundas provides organizations with the most flexible, innovative and scalable BI, dashboard and reporting software, through a fully embeddable BI platform, enabling users access to all their data for better decisions and faster insights.
For more information, contact:
Lynda Phillips, Director of Marketing, Dundas Data Visualization, Inc.
416.467.5100 x 167
Dundas BI, Dundas and Dundas Data Visualization are trademarks of Dundas Data Visualization, Inc. All other trademarks are the property of their respective owners.