Support Terms

SOFTWARE MAINTENANCE TERMS: https://insightsoftware.com/legal/contracts/support-policy/

Version Upgrade Policy - Access to releases, including bug fixes, and incremental version upgrades to the Software.

Availability. Subject to the terms herein, version upgrades are only made available to Licensee if Licensee has valid Software Maintenance subscriptions with respect to all Licenses it has purchased from Dundas.

Version Upgrades. Dundas will provide Licensee with maintenance releases, including bug fixes, and incremental version upgrades to the Software which Dundas generally makes available to licensees who are compliant subscribers to Software Maintenance. Dundas will provide active maintenance for 12 months post each quarterly major version release. Each major release is supported through the next three months with service packs for critical issues.