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Prerequisites troubleshooting

This article helps you to troubleshoot problems with the prerequisites in Dundas BI installation.

Windows login issues

This article helps you to troubleshoot problems with logging in to Dundas BI using Windows Authentication.

Login fields troubleshooting

This article helps you to troubleshoot problems with logging in to Dundas BI using the login screen.

SQL Server data connection issues

This article helps you to troubleshoot issues with connecting to a SQL Server database.

Excel connection issues

This article helps you to resolve issues with connecting to Excel data in Dundas BI.

Flat file connection issues

This article helps you to resolve issues with connecting to flat files (CSV) in Dundas BI.

SSAS data connection issues

This article helps you to troubleshoot issues with connecting to SQL Server Analysis Services (SSAS).

Other database connection issues

This article helps you to troubleshoot issues that could affect multiple kinds of databases.

Context menu not working

The context menu may not show on right-click for certain devices and browsers with touch screen capabilities, and a long-tap gesture is used instead.

Troubleshooting export providers

This article helps you troubleshoot issues related to sharing and when including exported content in notifications.

Troubleshooting notifications

If you have set up notifications but aren't receiving them as expected, there are some settings to check and logs to review for any related errors.

Building dashboards with performance in mind

When designing a complex dashboard, report, or other view, it can be important to keep performance concerns in mind. Simple steps taken during the design phase can dramatically improve performance and reduce the overall time to completion.

Viewing performance measurements

This article shows you how to access performance measurements for retrieving and processing data.

Dundas BI SharePoint web part issues

This article helps you to troubleshoot issues with the Dundas BI Viewer Web Part for SharePoint.

Internet Explorer compatibility mode

Certain versions of Internet Explorer may only show the Windows log on option on the log on page.

Dundas Data Visualization, Inc.
400-15 Gervais Drive
Toronto, ON, Canada
M3C 1Y8

North America: 1.800.463.1492
International: 1.416.467.5100

Dundas Support Hours:
Phone: 9am-6pm, ET, Mon-Fri
Email: 7am-6pm, ET, Mon-Fri